{"id":3080,"date":"2023-08-30T06:34:57","date_gmt":"2023-08-30T06:34:57","guid":{"rendered":"https:\/\/www.sangueblu.shop\/?page_id=3080"},"modified":"2024-03-01T16:31:03","modified_gmt":"2024-03-01T16:31:03","slug":"faqs-en","status":"publish","type":"page","link":"https:\/\/www.sangueblu.shop\/index.php\/en\/faqs-en\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Home<\/a><\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The answers to your questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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My order<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHas my order been taken over?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

After the validation of your order, you will receive a confirmation e-mail. The e-mail contains the following information: order number date of order delivery and billing details list of items sorted total amount of the order If you have not received this confirmation email and you do not even find it in your spam folder, it is possible that your order has not been registered. For a double check, contact customer service by filling in the contact form or by email to info@sangueblu.shop.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I don\u2019t find some products in my order or some are damaged?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Please accept our apologies for this inconvenience. If your parcel is damaged or some products are missing and you could not refuse it in the presence of the courier, please contact us via contact form or by email at info@sangueblu.shop with the subject line: “my order n\u200d wyz”.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I pay for my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Payment can only be made when ordering by credit or debit card (Visa, Mastercard, Amex, Union Pay), PayPal. You can select the payment method after validation of the cart. Our website guarantees 100% secure payment and protects your payment details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay my order in several installments without extra charges?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, by selecting “PayPal” as the payment method. You can split the payment into 3 installments at no extra cost.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Payment, delivery e returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will I receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Deliveries will be made from Monday to Friday, during normal business hours, excluding national holidays. The delivery will be made within 5 working days from the day of receipt of the order. For shipments to Calabria, Sicily and Sardinia, the delivery could be postponed by 1 or 2 working days. We will do everything to fulfill orders as quickly as possible. The times could be slightly longer in case of promotional launches or new assortments. In case of difficulties, you can contact our customer service via the contact form or via email at: info@sangueblu.shop.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I receive my order anywhere in Italy and abroad?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We ship throughout Italy, islands included, and Europe. We are working to reach you all over the world soon.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much shipping costs?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We ship throughout Italy, including the islands. Single rate: 5\u20ac
For orders over \u20ac85, shipping is free.<\/p>

We ship throughout Europe. Single rate: 15\u20ac
We are working to reach you all over the world.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow con I modify or delete my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Unfortunately, it is not possible to change the order once it has been confirmed. However, you can return your products within 14 days of receipt. For more information, please contact customer service at info@sangueblu.shop.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the refund times and methods?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Within 14 days following the date of receipt of the return at our warehouses will be made the refund. Our customer service will process the refund using the same payment method you used in the original transaction within an average time of 2 days and no later than 14 days, in accordance with the European Directive in force. You will receive a confirmation at the e-mail address you indicated at the time of purchase. We recommend that you return the products in their original packaging. If the refund is not visible on your bank account, please contact customer service via the contact form or by email at info@sangueblu.shop.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Home The answers to your questions My order Has my order been taken over? After the validation of your order, you will receive a confirmation e-mail. The e-mail contains the following information: order number date of order delivery and billing details list of items sorted total amount of the order If you have not received this confirmation email and you\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3080","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.sangueblu.shop\/index.php\/wp-json\/wp\/v2\/pages\/3080","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sangueblu.shop\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sangueblu.shop\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sangueblu.shop\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sangueblu.shop\/index.php\/wp-json\/wp\/v2\/comments?post=3080"}],"version-history":[{"count":8,"href":"https:\/\/www.sangueblu.shop\/index.php\/wp-json\/wp\/v2\/pages\/3080\/revisions"}],"predecessor-version":[{"id":3240,"href":"https:\/\/www.sangueblu.shop\/index.php\/wp-json\/wp\/v2\/pages\/3080\/revisions\/3240"}],"wp:attachment":[{"href":"https:\/\/www.sangueblu.shop\/index.php\/wp-json\/wp\/v2\/media?parent=3080"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}